Order cancellation policy

1. Order cancellation conditions

Orders can be cancelled within 48 hours of confirmation, provided they have not yet been shipped. In this case, you can contact our customer service directly to cancel. If the order has already been shipped or if more than 48 hours have passed since confirmation, cancellation is no longer possible.

2. Cancellation Procedure

To request a cancellation, please contact our customer service department by email or phone, providing your order number, proof of payment, and, if necessary, any other information that helps identify the transaction.
Our team will process your request upon receipt. If the cancellation is accepted, we will inform you of the outcome and issue a refund within the specified timeframe.

3. Refund Procedure

After confirmation of the return, we will process the refund within 1 to 5 business days. The refund will be issued using the same payment method used for the order (e.g., Visa, MasterCard ). We are committed to finalizing the process as soon as possible after validation.