Termini e condizioni del servizio

This "Service Policy" sets out the terms, conditions and responsibilities related to the use of our online store, order management and related services.

1. Introduction and scope

This policy applies to all users visiting, browsing, or making purchases on our site. Use of our services implies full acceptance of these terms and conditions and confirmation that you have read and understood them.

2. User account and site responsibility

Users are not required to create an account to access or purchase products. If an account is created, the user must provide accurate, complete, and up-to-date information. We accept no liability for any loss or damage resulting from incorrect information or improper use of the account.

3. Products, stock and prices

We strive to provide accurate product descriptions, including images, features, and prices. Due to differences in display settings or stock updates, slight variations may occur. We reserve the right to change product information (including price and stock availability) at any time without prior notice. All prices include applicable taxes.

4. Orders and payment

Orders are only accepted through the official website. After validation, the user receives a confirmation email containing the order number and payment details. We accept major electronic payment methods, such as Visa and MasterCard. All transactions are processed via an encrypted connection to ensure data security.

5. Delivery conditions

We deliver only within Italy. After payment confirmation, orders are processed within 1 to 3 business days and handed over to the carrier. The total delivery time is generally 3 to 7 business days. We use the following carriers: Chronopost, Colissimo, and DPD. Orders of €130 or more qualify for free delivery; for orders under €130, the delivery charge is €15. See our ”shipping-policy“ for more details.

6. Order Cancellation

Orders may be cancelled within 48 hours of payment, provided they have not yet been handed over to the courier. Once an order is in transit, it cannot be cancelled; in such cases, you may request a return by following the return procedure. For further details, please consult our "Order Cancellation Policy."

7. Returns and exchanges

Customers can request a return or exchange within 14 days of receipt if the product is defective, does not match the description, has a significant color difference, emits an odor, or is incorrect. See our " Return and Exchange Policy " for detailed conditions.

8. Refund Policy

After confirmation of the return, the refund will be processed within 1 to 5 business days to the same payment method used (Visa, MasterCard). We are committed to providing a fast and transparent process.

9. Disputes and applicable law

In the event of a dispute related to services or purchases, we are committed to resolving disputes transparently and amicably, in accordance with applicable Italy law, including the provisions relating to the GDPR. We reserve the right to update this policy and inform users of any significant changes.

10. Confidentiality and data protection

All personal information provided is processed in accordance with our Privacy Policy, respecting transparency, security, and the principles of the GDPR. Users can access, modify, or delete their personal data at any time.

11. Intellectual Property

All site content, including text, images, logos, and designs, is protected by intellectual property rights and intended for personal, non-commercial use. Any reproduction or distribution without written permission is prohibited.

12. Limitation of Liability

We strive to ensure the accuracy of the information on this website, but cannot guarantee its complete accuracy. We are not liable for any direct or indirect damages resulting from the misuse of products or services purchased through this website.

13. Changes to the terms of service

We reserve the right to modify this policy at any time for operational or regulatory reasons. Modifications take effect immediately upon posting. Users are advised to check this page regularly.